Advice and answers from the Super Dispatch Team

In the dashboard (and as the second stage of the order life cycle) the Assigned screen tab contains orders that have been assigned to drivers, but not yet marked as "Picked Up" by the assigned driver.

These orders are accompanied by blue letters that read "NEW" in the dashboard, as well as in the mobile app - in the Active orders screen. 

Note: dashboard users can Assign a load by either pressing the Assign button and choosing a driver, or inside the order edit screen by clicking the Driver drop down menu and choosing the appropriate driver.

If you need Help or further assistance, please contact Support chat on the bottom right of the screen.

Did this answer your question?