Advice and answers from the Super Dispatch Team

Before an order status can be changed to Picked Up or Delivered, the app is designed to require a Driver to obtain a Customer Signature after Inspection (as is standard practice in the Car Hauling Industry for customer Proof of Inspection).

However, oftentimes a Customer Signature cannot be obtained because either there is no other person at the location (i.e. "night drop") or there is no authorized representative to provide such a signature (i.e. "auction security").

Therefore, by pressing the red "Customer Not Available" button, a driver can at least acknowledge for all parties what actually occurred - rather than having to make a note somewhere. And if this button is pressed, a "Customer Not Available" red stamp appears in the Customer Signature area on the app - as well as on the BOL - for the rest of the order's life cycle.

If you need Help or further assistance, please contact Support chat on the bottom right of the screen.

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